Overall Experience Reviews For Sport Clips Haircuts of Colonial Palms Plaza

After getting my kids and myself a hair cut at Sports Clips and loyally following Nhora our hair stylist from Super Cuts for over 5 years. I was astonished and about fell back off my chair when the so called manager "Araceli" Refused to give my son a $2.00 discount for his haircut which he was entitled to. At sports Clips a card is provided to customers where every visit they punch a hole and you either reach a base with no discount or you get a discount. My sons discount card reflected a discount of $2.00 and the manager refused to honor it. She snatched it out of my hands and basically proceeded to tell me that I would not be getting one. ATTETION OWNER: I suggest you take corrective action with Araceli and send her to a customer service class. She is rude and not professional what so ever ! on the other hand. Nhora is very kind and professional. This in no way should be a reflection on Nhora behavior but a lack of customer service training on your part for your manager Araceli from the company and owners expectations. I don't think that your establishment and company will go bankrupt providing a loyal customer for over 1 yr a $2,00 discount.

I have visited Sportclips for years, the experience at this particular store was not what we are used to, I took my son in for a haircut, when we walked in the store we never heard a hello, we signed ourselves in and sat down. The stylist said ‘ok come on’, I took it as it was our turn, she did not call our name. She was conversating with a fellow co worker, she spoke terribly ill of the system in place and another coworker, I was surprise her name tag read manager. I do not wish to slander your business, but rest assured we will not visit your establishment again. We do not wish to have any monies refunded, I felt an obligation as a business owner to inform you of the behavior.

I received only a haircut but was charged for a triple play. I'm glad I tipped less than usual.